FAQ - NOW Watch

Frequently Asked Questions

Shipping

Yes, we ship worldwide. NOW Watch currently has 2 warehouses. One is located in the United States in Michigan (from here we ship orders within the USA, to Canada and all other countries around the world) and one is located in Poland (from here we ship orders to Europe). Our other popular shipping destinations are: Australia, New Zealand, UAE, Israel, Turkey, Thailand, Japan. If you have any questions regarding shipping to your country please feel free to ask us via our contact page.

How do I get a free shipping?

Free shipping is for orders over $70. You have to order products of a value of more than $70 and your cart will be updated automatically showing you that the shipping is free.

Will I be able to monitor/track the shipping when I order?

Yes – you will receive an email notification with the tracking number.

NOW Watches

Is the NOW Watch a real watch?

We have 2 versions of NOW Watches.
Every product has an information about that in the product description.
For example:

The product NOW Watch White is not a real watch. It just looks like a watch. It doesn’t have a real watch inside.
The product entitled NOW Watch – Black Sandalwood (Real Watch) is a real watch with the movement and battery inside.

Is the Wooden NOW Watch made of a real wood?

All the wooden watches on our website are made of a real wood.

Do you offer discounts for big orders?

If you are planning to order products that collectively are more than $300, please feel free to reach out to us via our contact page. We can give you a custom offer.

Returns & Refunds

How do I return the product? Will I get my money back?

You just need to send us the product back to our address (you can find it in our contact page). Also, please inform us via email about the reason and send us your order number or full name. Our email address can be found on the same contact page.
As soon as we receive the product, we will proceed with the refund.

What can I do if I encounter issues with the product?

You can return/exchange the product or ask us for help via our contact page if you have any questions.